Welcome to the Terms & Conditions for Flower Delivery Virginia Water, which apply to all orders and deliveries provided through our online flower delivery service across Virginia Water and its surrounding areas. By accessing, purchasing from, or otherwise using our services, you agree to be bound by these Terms & Conditions. These terms set out your rights and obligations, as well as those of Flower Delivery Virginia Water with regard to your order, delivery, and related matters. Please read them carefully before placing an order.
All flower delivery orders for Virginia Water and the surrounding regions must be placed online through our official website. Upon placing an order, you will be required to provide accurate recipient and delivery information, including but not limited to the recipient’s name, address within Virginia Water or nearby, and a valid contact number. It is your responsibility to ensure all details entered are correct, as incorrect or incomplete information may lead to delays or failed deliveries for which we cannot be held liable.
After submitting your order, you will receive an automatic confirmation acknowledging receipt of your order enquiry. This does not mean your order has been accepted. Order acceptance and the formation of a contract between you and Flower Delivery Virginia Water will occur only when you receive a separate dispatch confirmation notification, at which point your order has been confirmed for processing and delivery.
We reserve the right to refuse or cancel any order prior to dispatch. In such cases, you will be notified, and if payment has been taken, a full refund will be issued via the original payment method.
All products and services are subject to availability. Occasionally, due to seasonal factors or supply constraints, certain flowers may become unavailable at short notice. In such circumstances, we reserve the right to substitute flowers or packaging with products of equal or greater value and of as close a colour, style and quality as possible, ensuring that the overall design and theme of your chosen bouquet is maintained.
We will make reasonable efforts to communicate any significant substitutions to you prior to dispatch. However, if a response cannot be obtained in time to meet your requested delivery date, we will proceed with the substitution in order to fulfil the timely delivery.
All prices for flower bouquets, arrangements, gifts and delivery fees are clearly displayed on our website and are charged in Pounds Sterling (£ GBP). Prices include VAT, where applicable. Prices are subject to change without prior notice, but such changes will not affect orders for which an order confirmation has already been issued.
Full payment must be made at the time of placing your order. We accept major credit and debit cards, as specified at checkout. By submitting your payment details, you confirm that you are authorised to use the payment information provided. We reserve the right, at our discretion, to request additional identification or to decline to process an order if we believe payment has not been properly authorised or secured.
Flower Delivery Virginia Water offers delivery services across Virginia Water and neighbouring areas, subject to availability and within our specified delivery zones. Standard delivery times and options are available on our website. Please refer to the information provided at checkout and select the delivery option that best suits your needs.
We will endeavour to deliver your order on the specified date; however, delivery times are not guaranteed and may be affected by circumstances outside our control, such as extreme weather or traffic disruptions. Where delivery is to a business, hospital or other non-residential address, delivery will be made to the reception or main entrance unless otherwise agreed.
If the recipient is unavailable at the time of delivery and alternative arrangements have not been made, we will attempt to leave the item in a safe location, with a neighbour, or will leave a card providing collection or redelivery details if allowed. It is your responsibility to ensure someone is available to accept delivery.
You may amend or cancel your order prior to dispatch, provided we receive your request at least 24 hours before the scheduled delivery date. To request a cancellation or amendment, please contact our customer service team using the details provided in your order confirmation or on our website. We cannot guarantee amendments or cancellations requested after this period, as your order may have already been processed for dispatch.
Should you wish to amend delivery details or messages after placing an order, please notify us as soon as possible. We will make reasonable efforts to accommodate your request, but cannot guarantee changes can be made once the order is in progress.
If your cancellation is accepted, any payment made will be refunded via the original payment method within a reasonable timeframe, typically within 5-7 working days, subject to the policies of your bank or payment provider.
Due to the perishable nature of fresh flowers and plants, returns are generally not accepted unless the products arrive damaged or in unsatisfactory condition. If you believe that the flowers you received are not as described, are damaged, or deficient in quality, please notify us promptly within 24 hours of delivery, providing supporting photographs where possible. Each complaint will be investigated on a case-by-case basis and, if found valid, may result in a replacement or refund, at our discretion.
Refunds can only be made to the original purchaser on the same payment card used for the order. Where a replacement is arranged, this will be delivered at no additional charge to the original recipient address.
You undertake to provide complete and accurate information when placing your flower delivery order for Virginia Water or the surrounding areas. You are responsible for ensuring the recipient is available at the delivery address on the specified date. Please notify us at the earliest opportunity if any changes to the order details are required.
It is also your responsibility to promptly inform us of any issues regarding product quality or delivery, providing sufficient detail for us to address your concerns.
Nothing in these Terms & Conditions excludes or restricts our liability for death or personal injury resulting from our negligence or that of our employees or agents. Subject to the foregoing, our total liability to you under or in connection with any contract for flower delivery, whether arising in contract, tort (including negligence), statute, or otherwise, shall not exceed the value of the order placed.
We are not liable for any indirect or consequential losses, including but not limited to loss of profits, loss of enjoyment, loss of goodwill, or emotional distress that may arise from the ordering or delivery process. We cannot accept liability for failed deliveries or delays where these result from events or circumstances outside our reasonable control, including but not limited to strikes, severe weather, third party carrier failures, or acts of God.
It is your responsibility to ensure that the products are stored appropriately and that any allergies, sensitivities or preferences are communicated clearly prior to delivery or specified in the order notes. We cannot be held responsible for reactions or issues arising from undisclosed sensitivities or where products have not been cared for in accordance with our provided guidance.
All content made available on our website, including but not limited to images, product descriptions, logos, and text, remains the property of Flower Delivery Virginia Water or its licensors and is protected by UK and international copyright laws. The reproduction, distribution, or unauthorised use of such content is strictly prohibited.
Flower Delivery Virginia Water is committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws. Our separate Privacy Policy explains what personal data we collect, how we store it, and under what circumstances it may be shared with third parties in order to fulfil your flower delivery in Virginia Water and surrounding areas.
We reserve the right to modify or update these Terms & Conditions from time to time to reflect changes in our operations, legal obligations, or market conditions. Any amendments will be published on our website with immediate effect. Continued use of our website and services after any such changes constitutes your acceptance of the updated Terms & Conditions.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. By placing an order or using our services, you submit to the exclusive jurisdiction of the English courts.
If a court finds any part of these Terms & Conditions to be invalid or unenforceable, the remainder of the Terms & Conditions shall continue in full force and effect.
If you have any queries or require assistance with your order, please contact our customer service team using the details provided on our website or in your order confirmation.
These Terms & Conditions apply to all orders placed for flower delivery in Virginia Water and throughout the surrounding areas serviced by us. By making a purchase from our website, you acknowledge and agree to abide by these terms without exception.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Virginia Water, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Virginia Water.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
